Responsibility

Social psychology and organizational psychology have shown us that authority and accountability go hand-in-hand. If you give someone accountability for a task or responsibility for another person without the authority to take action, you create psychological stress. Over many years, you have a person who is repeatedly blamed and criticized for things that are out of his control. In the extreme, it can produce depression and even a psychotic break from reality.

If you give someone authority over a task or other people without any accountability—well, we all know where that leads. “Power corrupts. Absolute power corrupts absolutely.” When a person is free to do whatever he wants, it creates a sense of entitlement and superiority, known as narcissism.

For good outcome with tasks or leadership of people, the two have to be in balance. A person cannot direct a task or lead other people without authority. A person cannot produce consistently good results in a task or leadership of a group without accountability.

Do you know a middle school or high school student who has had a group project assigned, been told their individual grade is based on the group’s performance, and then been stuck in a group with the unavailable slacker who won’t do his part? If you’re a parent you know exactly what I mean. Your A or A/B student got her summary paragraphs done and e-mailed some photos to the person who was supposed to print things out for the presentation, or put together the PowerPoint. A night or two before the presentation, your child and the other two productive group members are scrambling to create the visual part of the project because the slacker can’t cowboy up. The group project gets an 88 and the teacher says she’s being generous. Your child goes to talk to her and she says you have to learn to be part of a team in the real world so you have to learn to deal with team members who don’t perform. The grade stands.

I have friends who are teachers, but come on! What teacher works in the “real world?” There is micromanagement of everything teachers do and accountability for how long they spend in the restroom. They have no clue! In the “real world,” a slacker on a group project is removed quickly when the group speaks up together and tells the person who assigned the project which member isn’t performing. The group uses the authority and the concern of the person who assigned the project.

It would go something like this. “Hi, Karen. We’re 3 days out from needing to put finishing touches on that presentation you want for a week from Monday. Graphics hasn’t even returned first proofs that were due over 2 weeks ago. We’ve called, I’ve e-mailed, Joe’s gone down there, and we’ve tried everything that company policy allows. What do you suggest?” Let’s see. In the “real world,” the project assigner needs it done so has a vested interest in the outcome. So…does she say: A) “That’s your problem. You have to learn how to be part of a team. If that project’s not done right, it’ll be written up on all your records!” or B) “I’ll make a call right now. I’ll have them send you a schedule of when you will receive each stage of proofs. Let me know if it’s not in your inbox by 3:00.”

The clearest example I have of authority without accountability is soccer referees. My older son plays club soccer, which means we pay a large fee and have a professional coach receive a salary for training and coaching the team. Dues the team pays to leagues are very high, partly for fields, and partly for—the highest quality referees!

But here’s how the soccer organizations empower referees. The center ref, that’s the guy in the middle of the field, is a god. The guys with the flags on the sideline get to address the god, point their flag, and suggest calls, but the god can ignore them. Whatever he rules stands. If player A shoves player B from behind and player B hits the ground, then player A stumbles over the guy he shoved to the ground, the god can call a foul on the guy who was knocked down. The little fellow with the flag on the sideline can suggest to the god that it’s not a foul, but the god can ignore him. He can even eject the player from the game by giving him a red card.

Here’s the accountability system. Can you tell I’ve seen lots of times when accountability would have been useful? First: a league will NEVER overrule a referee’s call on the field. Even if the line ref, who can be god (AKA center ref) in a different game, saw it clearly and is sure it was not a card, the player ejected has to sit out the rest of the current game and all of the next game. The referee who made the bad call? Well, the league will make a little note of the complaint on a form somewhere, and if they get lots of complaints they say they will probably not schedule him again. What they mean is they’ll try to make sure not to schedule him with the same team again for a while, but they’ll let him work plenty of other games.

The association that certifies refs only has to evaluate a person ONCE to qualify him or her to work at most levels. In some leagues, a ref might get evaluated once a year or so, meaning an evaluator watches part (maybe half) of a game the ref is working and then gives him provocative questions and suggestions: “When that blue jersey kid ran over and slammed into the red jersey kid, you called a foul on the red jersey kid. What was it that you saw?” Then, of course, “the next time you see a player pulling someone’s jersey so hard the other player spins around, you might think about calling a foul.”

And the leagues and the news media blame frustrated parents when they’re yelling at referees. They have no legitimate place to take their concern! There is no venue for justice. There is no “right to assemble” and demand a better performance by referees, because the leagues’ default answer is ALWAYS the same: parents are biased and don’t know the game as well, so their complaints are invalid. Even when I’ve been watching the game before or after my son’s, with no emotional connection to the outcome, and have reported an atrocious call, I’ve heard that excuse.

I once told a league official at a tournament that the out-of-state ref crews they brought in were very bad in all the games I saw, including ones my son wasn’t in, and it affected the outcome of the tournament. He very sarcastically sneered and asked, “Are you trying to say referees can REALLY change the outcome of a game?” I looked at him with “What kind of flake are you?” written all over my face and said, “of course they can!” He demanded that I go away and leave him alone.

I think people of weak character wear their authority like a protection from criticism to hide the fact that they are over their heads. I think there are so many instances where people in authority flaunt their power and use it to attack critics that many people are afraid that being in a position of authority will make them inherently evil. They avoid accepting leadership roles or try to overcompensate and lead by consensus, which is no leadership at all and is doomed to failure. They never really have the courage to take charge because they don't see many role models of authority used well. I think the answer is to balance accountability and authority.

It’s a millennium-old idea from the first appearance of the legend of King Arthur. Civilization shifted its moral thinking from “Might is right” to “Might FOR right.” Power should only be wielded to enforce fair and just rules and to protect the weak, and power should only be given to those who will use it in that way, fully accountable to and in service to those they lead.

Responsibility is the acceptance that my actions have consequences and my daily life uses up resources. It is the somber awareness that most of my actions affect other people, and that my actions within my family, my friendships, and my work will affect people who are interdependent on me. I am accountable to others who depend on me. My goal is to complete my assigned tasks fully, well, and on time so those counting on me are not let down. With those under my authority and care, I intend to be fair, compassionate, helpful, and approachable. There is a nobler word, DUTY, which evokes the importance that personal responsibility can have within a community or a society.